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Support FAQ

Below are a list of a few questions you might have for us. If for some reason we didn’t address your issue please reach out to us through our Contact Page or email us at support@jamorecords.com and we’ll respond within 3 hours.

 

QUESTION 1:  Do I need a PayPal account to checkout through your store?

ANSWER 1:  No, even though we use PayPal as our merchant you do not need a PayPal account to check out. PayPal gives you the option to check out using all major credit cards without having to setup an account.



QUESTION 2:  
I made the purchase successfully but wasn’t able to download the file(s).

ANSWER 2:  First off you need to make sure you check your email because that’s where you’ll receive the download link(s) to get your file(s). However, you can also go to the Downloads section of your Account Profile to get to your purchased files at any time.


QUESTION 3:  Are there any restrictions on how I can use the music I purchase from this website?

ANSWER 3:  Yes and no. Yes there are restrictions if you purchase and download music with lyrics from JAMORECORDS.COM. You cannot distribute those songs. However, if you purchase the instrumental tracks from JAMORECORDS.COM then those can be used however you choose. For example you can put it to lyrics and re-record it or add it to a video and even charge for that video. That’s because all the instrumental works are under the Creative Commons Attribution 4.0 International License


QUESTION 4:  I completed the purchase but never received an email with the download link in it.

ANSWER 4:  Be patient because sometimes it can take a few minutes to get the email with the download link in it. If you’ve given it plenty of time (like 10-15 minutes) then more than likely put the wrong email address when registering. But never fear, just contact our support through our Contact Form or email support@jamorecords.com and someone will get back with you shortly to restore your account and send you the download link.


QUESTION 5:  I forgot my username and/or password.

ANSWER 5:  Oops. Okay, no worries, if you forgot your username just click Forgot Username and enter in your email address and click Get Username and you’ll receive an email with your username in it. If you forgot your password click Lost Password and enter in your email address or username and click Reset Password and an email will be sent to you so you can reset your password.


QUESTION 6:  I finished checking out and realized I had bought the wrong audio product. Can I get my money back or exchange the one I got for the one I want?

ANSWER 6:  Unfortunately no, all sales are final. There are no refunds or exchanges.


QUESTION 7:  What are your support hours and why you don’t have a technical support contact number posted on the website?

ANSWER 7:  Our support hours are from 7:00am – 7:00pm every day. The absolute best way to reach us is through our support@jamorecords.com email address. We take pride in responding quickly; typically within 3 hours you’ll hear back from us, if not sooner. With regards to a support telephone number being posted, we didn’t publish one because we don’t have the staff to support it just yet. Please be patient with us as we grow!


QUESTION 8:  What are your terms and conditions?

ANSWER 8:  Please go to our Terms and Conditions page.


QUESTION 9:  Do you offer other services that are not listed on this website?

ANSWER 9:  Yes in fact we do! We are a studio at heart so we can record your music and produce it to radio quality. We offer mastering services where we can take your existing song and master it to radio quality. We also do songwriting sessions with different artists so if you had a song, maybe some lyrics, and you wanted to put some music to it, we can help you do that. One of the things we’re working on right now is to open up our studio to the masses and give you a tool to book session time online. We’re almost there.