Support FAQ

Below is a list of questions you might have for us. If for some reason we didn’t address your issue please reach out to us through our Contact Page or email us at support@jamorecords.com and we’ll respond within 3 hours.

We accept all major credit cards (including American Express, Discover, JCB & Diner’s Club) through our secured payment gateway through Stripe. We also accept PayPal for our services when you schedule a studio session. For more information on our services check out our Services page.

First off you need to make sure you check your email because that’s where you’ll receive the download link(s) to get your file(s). Remember to check your Spam and Junk folders. However, you can also go to the Downloads section of your Account Profile to get to your purchased files at any time.

Yes and no. Yes there are restrictions if you purchase and download music with lyrics from JAMORECORDS.COM. You cannot distribute those songs. However, if you purchase the instrumental tracks from JAMORECORDS.COM then those can be used however you choose. For example you can put it to lyrics and re-record it or add it to a video and even charge for that video. That’s because all the instrumental works are under the Creative Commons Attribution 4.0 International License

Be patient because sometimes it can take a few minutes to get the email with the download link in it. If you’ve given it plenty of time (like 10-15 minutes) then more than likely put the wrong email address when registering. But never fear, just contact our support through our Contact Form or email support@jamorecords.com and someone will get back with you shortly to restore your account and send you the download link.

Oops. Okay, no worries, if you forgot your username just click Forgot Username and enter in your email address and click Get Username and you’ll receive an email with your username in it. If you forgot your password click Lost Password and enter in your email address or username and click Reset Password and an email will be sent to you so you can reset your password.

Our support hours are from 7:00am – 7:00pm every day. The absolute best way to reach us is through our support@jamorecords.com email address. We take pride in responding quickly; typically within 3 hours you’ll hear back from us, if not sooner. With regards to a support telephone number being posted, we didn’t publish one because we don’t have the staff to support it just yet. Please be patient with us as we grow!

We are a studio at heart so we can record your music and produce it to radio quality. We offer mastering services where we can take your existing song and master it to radio quality. We also do songwriting sessions with different artists so if you had a song, maybe some lyrics, and you wanted to put some music to it, we can help you do that. For a more detailed list of our services please visit our Services page.

You can find out more about our services and studio rates by clicking here.

YES YOU CAN! One of the new features at JamoRecords.com is that you can book a studio session online. If you’d like to do that head on over to our booking page by clicking here.