Support FAQ

What forms of payment do you accept?
We accept all major credit cards (including American Express, Discover, JCB & Diner's Club) through our secured payment gateway through Stripe and we also accept PayPal.
I bought the wrong audio product. Can I get my money back or exchange for the one I wanted?
No. All sales are final. There are no refunds or exchanges.
I completed my purchase but never received an email with the download link in it.
Remember to be patient because it can sometimes take a few minutes to get the order confirmation email with the download link(s) in it. If you've given it plenty of time (like 10-15 minutes) then more than possibly you put the wrong email address in when registering. Go to your ACCOUNT DETAILS area under your My Profile (link in the eyebrow menu) and you'll see which email you registered with. If you used the right email address and you still haven't received your confirmation email, never fear, just contact our customer support through our Contact Form or email support@jamorecords.com and someone will get back with you within 1-2 hours to restore your account and send you the download link. 
I completed my purchase successfully but wasn't able to download the file(s).
Make sure you check your email for your order confirmation. It will contain the links to your downloads. Remember to check your Spam and Junk folders as well. Your download(s) are also listed in the My Downloads section of your My Profile section (link in the eyebrow menu), so you can always get to them there.
I forgot my username and/or password.
Oops! :) It's okay, no worries, if you forgot your username just click here - Forgot Username - and enter in your email address and click on Get Username and you'll receive an email with your username in it. If you forgot your password click here - Lost Password - and enter in your email address or username and click on Reset Password and an email will be sent to you so you can reset your password.
What are your support hours?
Our support hours are from 8:00am - 5:00pm CST, Mon-Fri. We are closed on Sundays. The absolute best way to reach us is through our support email address which is support@jamorecords.com. We typically respond within 1-2 hours during our office hours.
Are there any restrictions on how I can use the music I purchase from this website?
Yes and no. There are restrictions on the music you purchased music lyrics from JAMORECORDS.COM. You cannot distribute those songs in any way. They are copyright protected and you must get permission to use them. And just so you know, anytime anyone has asked to use one of our songs, we've been more than happy to oblige. So ask if you're interested.

Now, if you purchase an instrumental track from JAMORECORDS.COM, then those audio files can be used however you choose. For example you can put lyrics to them and re-record them or add them to a video and even charge to sell that video. That's because all the instrumental tracks are under the Creative Commons Attribution 4.0 International License.
For more help visit our Help Page
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