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Support FAQ

What forms of payment do you accept?
We accept all major credit cards (including American Express, Discover, JCB & Diner's Club) through our secured payment gateway through Stripe and we also accept PayPal.
I bought the wrong audio product. Can I get my money back or exchange for the one I wanted?
No. All sales are final. There are no refunds or exchanges.
I completed my purchase but never received an email with the download link in it.
Remember to be patient because it can sometimes take a few minutes to get the order confirmation email with the download link(s) in it. If you've given it plenty of time (like 10-15 minutes) then more than possibly you put the wrong email address in when registering. Go to your ACCOUNT DETAILS area under your My Profile (link in the top eyebrow menu) and you'll see which email you registered with. If you used the right email address and you still haven't received your confirmation email, never fear, just contact our customer support through our Contact Form or email support@jamorecords.com and someone will get back with you within an hour to restore your account and send you the download link. 
I completed my purchase successfully but wasn't able to download the file(s).
Make sure you check your email for your order confirmation. It will contain the links to your downloads. Remember to check your Spam and Junk folders as well. Your download(s) are also listed in the My Downloads section of your My Profile section (link in the top eyebrow menu), so you can always get to them there.
I forgot my password. What do I do?
It's okay, no worries, if you forgot your password just go to this link https://jamorecords.com/my-profile/lost-password/ - and enter in your email address or username and click on Reset Password. An email will be sent to you so you can reset your password.
What are your support hours?
Our support hours are 24/7/365. The absolute best way to reach us is through our support email address which is support@jamorecords.com. We typically respond within an hour.
Are there any restrictions on how I can use the music I purchase from this website?
Please see our Terms and Conditions page. There's link in the footer.
For more help visit our Help Page
© 2017-2019. Jamo Records. All Rights Reserved.
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